CRM Call Services is a customer complaint and call-management platform for equipment service businesses. We help teams turn every service request — from phone, email or WhatsApp — into a tracked job that gets assigned, attended, reported and closed, without a single complaint slipping through the cracks.
CRM Call Services is a field-service CRM that brings complaint intake, engineer assignment, on-site field service reports, spare parts, quotations and SLA tracking into one simple, connected panel.
Service businesses lose time and customers to scattered spreadsheets, missed WhatsApp messages and complaints that no one owns. We built CRM Call Services to replace all of that with one clear workflow — so office staff, supervisors and field engineers finally work from the same live information. Every call is logged, assigned, reported and closed in one place, and managers can see SLA performance the moment it changes.
If your business takes complaints and sends engineers to site, CRM Call Services was built for you.
Refrigeration, HVAC, kitchen, medical and industrial equipment service companies.
Teams running annual maintenance contracts, warranty and preventive service.
OEMs, distributors and dealers with their own after-sales service network.
Any operation that dispatches engineers and needs to track every visit.
Purpose-built for after-sales service, priced and localised for businesses in India.
Engineers view assigned calls and file reports with parts and photos straight from their phone.
Calls, equipment, customers, parts and reports all link together — enter data once.
INR pricing, GST-ready records, WhatsApp complaint intake and local support.
Track response and resolution times, and see every engineer’s performance at a glance.
Admins, supervisors and engineers each see only what they need, with tenant-isolated data.
Start free for 14 days, explore a live demo, and scale as your team grows.
The quick answers people ask most about CRM Call Services.
CRM Call Services is a field-service CRM and complaint / call-management software. It helps service businesses log customer complaints, assign engineers, capture on-site field service reports, manage spare parts and quotations, and track SLAs — all in one connected panel.
It is built for appliance and equipment service companies, AMC and maintenance providers, manufacturers and dealers with service teams, and any business that sends engineers to customer sites.
Every service call follows five steps: log the complaint, assign the right engineer, capture the on-site field service report, handle parts and quotations, then close and track SLA performance on a live dashboard. See how it works →
Yes. There is a 14-day free trial and a one-click live demo loaded with sample data, so you can explore every screen with no credit card required.
Yes. Field engineers can view assigned calls and file reports from mobile, and customers can raise a service request in one tap through WhatsApp complaint intake.
Yes. CRM Call Services offers INR pricing, GST-ready customer records, WhatsApp complaint intake and local support for service businesses across India.
Explore the live demo with real sample data, then start your 14-day free trial whenever you’re ready.